Privacy Policy
Online privacy is constantly evolving and Epoch plans to take all reasonable efforts to maintain up to date and effective online privacy standards and practices. We have linked every page of our website ("Website") to this page for your convenience and you may also contact us at with any questions or concerns that you may have.

Epoch is committed to respecting your online privacy and recognizes your need for appropriate protection and management of any personally identifiable information ("Personal Information") you share with us. In order to provide payment processing, billing and fraud detection services, Epoch collects and uses your Personal Information. Personal Information means any information that may be used to identify an individual, including, but not limited to, a first and last name, a home or other physical address and an email address or other contact information, whether at work or at home, a credit card information, and Website passwords. This policy explains how we intend to treat your Personal Information.

If you choose to provide us with your Personal Information on our Website, we may transfer that Information within Epoch or to Epoch's third-party service providers, across borders, and from your country or jurisdiction to other countries or jurisdictions around the world.

Epoch strives to comply with all applicable laws around the globe that are designed to protect your privacy. Although legal requirements may vary from country to country, Epoch intends to adhere to the principles set forth in this Privacy Policy even if, in connection with the above, we transfer your Personal Information from your country to countries that may not require an "adequate" level of protection for your Personal Information. In other words, our goal is to provide protection for your Personal Information no matter where that Personal Information is collected, transferred, or retained.

To protect your privacy, we have adopted the following principles:

  • Notice
  • Choice
  • Security
  • Access/Accuracy


1. Information Collection
You may access and browse our Website without disclosing any Personal Information. However, if you attempt to use Epoch's services to purchase a product or service online, Epoch may request that you voluntarily supply it with Personal Information. Epoch uses a secure transmission method for all of its transmissions.Epoch receives and stores all information that you enter in our Website and billing pages. In addition, Epoch collects information about you during your visit, such as your IP Address and Epoch employs its software in order to ascertain your physical location when making a purchase. Except as set forth below, Epoch does not collect information from sources such as public records, or private organizations. However, Epoch does collect personal information you submit to its clients in order to complete transactions. You are required to provide Epoch and its clients with accurate and up-to-date information, and your failure to accurately provide such information could result in the voiding of your agreement(s) with Epoch.

2. Information Use
Epoch is the sole owner of the information collected on its Website. We will not sell, share, or rent this information to Third Parties, except as set forth in this Privacy Policy. We will not use any of your personal information to send you any promotional materials or advertisements. You may however receive from us order/cancelation e-mail confirmations that are automatically generated whenever an order/cancelation is placed through us and that confirm your purchase or cancellation with important details about your purchase or cancellation, including but not limited to, product purchased/canceled, order/cancellation date, username/password and our customer service toll free telephone number that may be used for any inquiries about the purchase/cancellation. Epoch shall release data when required by law, to enforce its agreement(s) with you, or to enforce the contract rights of its clients.

3. Information Sharing
We ensure that your Personal Information will not be disclosed to anyone other than a government institution or authority when required by law or other regulation, Epoch?s affiliated Merchant Bank and card processors as required to process transactions on a credit card, and website owners/operators from which you are purchasing goods and services using Epoch ("Third Parties").


You may choose whether or not to provide Personal Information to Epoch. If you choose not to provide the Personal Information we request, you can still visit most of Epoch's Website, but you may be unable to access certain options, offers, and services that involve our interaction with you. If you chose to have a relationship with Epoch, such as a contractual or other business relationship or partnership, you will be required to provide Personal Information in connection with such relationship.


We have implemented security policies, rules and technical measures to protect the Personal Information that we have under our control from unauthorized access; improper use or disclosure; unauthorized modification; unlawful destruction or accidental loss. Epoch utilizes Secure Socket Layer (SSL) software when receiving and transmitting electronic payments. Epoch encrypts the sensitive information that you provide. Epoch reveals your credit card number when communicating on a private dedicated line of communication with our associated financial institution.

In addition, Epoch protects your Personal Information off-line. All your information is restricted to our office. Security cards are used to enter our facility. All employees and data processors, who have access to and are associated with the processing of Personal Information, are obliged to respect the confidentiality of our visitors' Personal Information. Epoch conducts background and credit checks on all of its employees prior to employment. Epoch employs a User ID and password scheme in order to limit and achieve access to our computer network by our employees and Third Parties.



You may inquire about your Personal Information being held by Epoch by sending an e-mail to Within a week, Epoch shall provide you with a copy of the Personal Information that it keeps about you. Epoch charges a $25 processing fee for the request. Prior to completing your request, Epoch will require that you provide us with proof of your identity. Epoch reserves the right to refuse any request for information, though it will communicate the reason for its decision.


To the extent that you do provide us with Personal Information, Epoch wishes to maintain accurate Personal Information. Where we collect Personal Information from you on our Website, our goal is to provide a means of contacting us should you need to update or correct that Personal Information. If for any reason those means are unavailable or inaccessible, you may send updates and corrections about your Personal Information to and we will make reasonable efforts to incorporate the changes in your Personal Information that we hold as soon as practicable.


A cookie is a piece of data stored on the visitor's hard drive containing information about the visitor that can only be read by the server that placed cookie onto the visitor's hard drive.Most browsers are initially set up to accept cookies. You can set your browser to block cookies entirely, delete cookies when you leave the website, notify you when you receive a cookie giving you the chance to decide whether or not to accept it, or limit the subsequent retrieval of cookies by the website. In addition, there are number of privacy-enhancing tools and software that you may purchase that will enable you to identify and block cookies on a selective basis. Please note that for some websites that require an authorization, cookies are not optional. Users choosing not to accept cookies will probably not be able to access those websites.

Epoch uses "cookie" technology known as "clicktrack" in some instances for the limited purpose of assisting our clients in identifying the affiliates that generate the sale, i.e. cookies used by Epoch will solely plant and retrieve at any time in future the affiliates codes that are embedded in the banner the customer may use to get to the website to make a purchase and will and collect/retrieve no other information about you.

--> Please note that the use of cookies is optional and setting your browser to block cookies entirely or opting out will not affect your ability to make the purchase on any of the websites processed through Epoch.


Occasionally, Epoch receives information from Third Parties to compare it to information that you had provided to Epoch for fraud prevention purposes.

Any websites displayed to you by our Website as Internet search results or linked to Internet search results pages provided to you by our Website, including websites owned or operated by our clients, have been developed by Third Parties over which Epoch exercises no control. Such websites may send their own cookies to end-users, collect data, or solicit Personal Information from you. Epoch is not responsible for the privacy practices or the content of such websites, including such websites' use of any information collected when you are directed to or click through to such websites. Even though such information might not identify you personally, we strongly encourage you to become familiar with the privacy practices of those websites.


Epoch does not request, or knowingly collect Personal Information from children under the age of 13. Epoch takes specific steps to protect the privacy of children by making reasonable efforts to ensure that a parent has authorized the collection and/or distribution to Third Parties of the child's Personal Information. Additionally, to ensure that children's privacy is respected on our Website, Epoch requires age verification on every inquiry. Furthermore, Epoch does not give children the ability to post messages or otherwise distribute information about themselves on our Website.


Epoch is a participant in the Safe Harbor program for Data Protection developed by the U.S. Department of Commerce and the European Union and is listed by the U.S. Department of Commerce. Epoch has certified that we adhere to the Safe Harbor Privacy Principles. Epoch uses the self-assessment method of verification of compliance. Individuals who believe their privacy may have been violated based on the Safe Harbor privacy principles should contact us at Any unresolved disputes will be submitted to the E.U. Data Protection Authorities for resolution. For more information about the Safe Harbor program and to view our certification, please visit the U.S. Department of Commerce's Safe Harbor website.


Epoch will make reasonable efforts to maintain an up to date and effective online privacy standards and policy. Whenever Epoch makes changes to this policy we will post a notice of this change at the top of the page at


The effective date of our policy is June 1, 2004.


We are committed to privacy and are actively involved in and support current industry initiatives to preserve individual privacy rights on the Internet. Protecting your privacy online is an evolving area, and Epoch's Website is constantly evolving to meet these demands.

If you have any comments or questions regarding our Privacy Policy, please contact us at While we cannot guarantee privacy perfection, we will address any issue to the best of our abilities as soon as possible.

Copyright© 2007 - Epoch - All Rights Reserved.